Privacy Policy

1. Information We Collect

American Industrial Depot LLC (“American Industrial Depot,” “AID,” “we,” “us,” or “our”) may collect information that you provide when using our website, creating an account, submitting a request for quotation, contacting our team, or placing an order.

The information we collect depends on how you interact with our Site and the services you use.

Personal and Business Information

This may include:

• Name, company name, job title, and business contact information.
• Email address and telephone number.
• Billing and shipping addresses.
• Account registration and login information.
• Product requirements, manufacturer details, part numbers, quantities, and information included in quotation requests.
• Order, invoice, and transaction information.
• Business credit application information, where applicable.
• Tax identification information and tax-exemption or resale documentation submitted for review.

Please provide only the information reasonably necessary for your inquiry, account, or transaction.

Payment Information

If you make a purchase or payment through the Site or another authorized payment method, payment-related information may be collected and processed by the applicable payment service provider.

The information collected depends on the payment method and processing arrangement. Please consult the relevant provider's privacy policy for details about its handling of payment information.

Technical and Website Usage Information

When you visit our Site, certain technical information may be collected, depending on the website's configuration. This may include your IP address, browser type, device information, operating system, pages visited, and information about how you interact with the Site.

Cookies and similar technologies may also be used, as described in Section 4.

2. How We Use Your Information

We may use collected information for legitimate business purposes, including:

• Creating and managing customer accounts.
• Reviewing product inquiries and quotation requests.
• Communicating about product specifications, pricing, availability, and order requirements.
• Processing transactions and coordinating order-related activities.
• Providing customer service and responding to inquiries.
• Reviewing commercial credit applications and account requests, where applicable.
• Reviewing tax-exemption and resale documentation.
• Communicating relevant updates about quotations, orders, payments, shipping, and returns.
• Maintaining website functionality and improving our services.
• Detecting fraud, preventing unauthorized activity, protecting account security, and resolving disputes.
• Complying with applicable legal, regulatory, accounting, and recordkeeping obligations.

We may communicate with you through email, telephone, or other contact methods you provide, as appropriate to your inquiry or transaction. Marketing communications, where applicable, will be handled in accordance with relevant legal requirements.

3. How We Share Information

We do not sell personal information to third parties for monetary consideration. We may disclose information to the following categories of recipients when reasonably necessary for our business operations, subject to applicable law.

Service Providers

We may share relevant information with service providers that support our website, hosting, account management, communications, payment processing, security, analytics, and other business operations.

These providers may process information on our behalf according to the services they provide and applicable contractual or legal requirements.

Shipping and Order-Related Partners

Where necessary to process or fulfill an order, relevant information—such as recipient name, delivery address, contact details, and order information—may be shared with applicable carriers, suppliers, logistics providers, or other parties involved in the transaction.

Payment and Commercial Credit Services

Payment-related information may be shared with payment processors or financial service providers as necessary to process transactions.

Where a customer applies for commercial credit, relevant application information may be shared with appropriate credit or verification services when necessary and permitted by law. Any required authorization will be obtained where applicable.

Legal and Business Protection

We may disclose information when reasonably necessary to comply with applicable law, lawful legal process, or a valid request from an authorized government authority; protect our rights or property; investigate suspected fraud; or protect the security of our Site, customers, or business.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.

We do not use customer information for unrelated third-party marketing without an appropriate legal basis or consent where required.

4. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to support website functionality, maintain account sessions, remember preferences, improve performance, and understand website usage.

The types of cookies and technologies used depend on the Site's configuration and the services enabled.

You may be able to manage or disable certain cookies through your browser settings. Blocking essential cookies may affect account login, forms, or other website features.

Where legally required, we will provide appropriate information and choices regarding non-essential cookies or similar tracking technologies.

5. Data Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise that information will be protected against every possible security incident.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including account management, quotation and order processing, customer support, legal compliance, dispute resolution, and legitimate business recordkeeping.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

6. Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have rights concerning your personal information. These may include the right to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of personal information, subject to applicable exceptions.
• Obtain a copy of certain information in a portable format, where applicable.
• Opt out of certain processing activities, such as targeted advertising or certain forms of data sharing, where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain privacy decisions where required by applicable law.

These rights are not absolute and may depend on the applicable legal requirements and circumstances.

To submit a privacy request, contact us using the details in Section 7. We may need to verify your identity or authority before responding. We will review and respond to requests in accordance with applicable law.

You may also opt out of marketing communications by following the instructions included in the communication, where available, or contacting us directly. Transactional and service-related communications may still be sent when necessary.

7. Contact Information

For questions about this Privacy Policy, requests concerning personal information, or other privacy-related matters, contact:

American Industrial Depot LLC Address: 1021 E Lincolnway #10819, Cheyenne, WY 82001, United States Email: [email protected]

Please include enough information for us to understand and review your request. Avoid sending passwords, full payment card numbers, or other unnecessary sensitive information by email.

8. Children's Privacy

Our Site is intended primarily for customers and users seeking commercial and industrial products. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without any legally required authorization.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action as required by law.

9. Third-Party Websites and Services

Our Site may contain links to third-party websites or services, including manufacturer websites, payment providers, and other external resources.

We do not control the privacy practices of independent third parties. Any information you provide directly to those parties is governed by their applicable privacy notices and terms.

We encourage you to review the relevant policies before submitting personal information to an external website or service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

When changes are made, we will update the effective date or other relevant notice on this page, as appropriate. The revised Policy will apply from its stated effective date, subject to applicable law.

We encourage you to review this page periodically to understand how information is handled.