Frequently Asked Questions (FAQs)

Browse our available product categories or submit a Request a Quote for the products you need. Our online catalog is continuing to develop. For products available for direct online purchase, follow the checkout instructions provided on the product page.

Approved commercial customers may be eligible for purchase orders or invoice payment terms, subject to credit approval and the terms assigned to their account. These options are not automatically available to every customer.

Contact [email protected] as soon as possible. Once an order has been confirmed or processing has begun, changes or cancellations may not be possible. Any request will be reviewed according to the order status and applicable supplier or fulfillment requirements.

Minimum order quantities and values may vary by product and quotation. Any applicable minimum will be communicated before you commit to the purchase.

Shipping origin varies by product and order. Depending on the item, fulfillment may be handled by a participating manufacturer, distributor, or other fulfillment provider. Applicable shipping details will be confirmed for the order.

Available shipping methods, costs, processing times, and estimated transit times vary by product and destination. Any available shipping options and applicable charges will be communicated during quotation or ordering. Carrier delivery estimates are not guarantees.

Third-party carrier billing may not be available for every order. Contact our team before placing your order to confirm whether your carrier account can be accommodated.

Inspect your shipment upon delivery. If freight damage is visible, note it on the Bill of Lading (BOL) before signing, where applicable. Report damage, shortages, or missing shipments to [email protected] promptly, preferably within three business days of delivery or discovery. Include your order number, photographs, and relevant shipping documents so we can review the issue. Formal reporting requirements in our applicable shipping terms or carrier rules may also apply.

Our product focus includes commercial and architectural hardware, glass and glazing hardware, fasteners, MRO and shop supplies, safety products, tools, electrical and plumbing products, and other industrial supplies. Product listings are being developed, and availability varies by item.

Pricing varies by product, quantity, specifications, shipping requirements, and market conditions. Customers can request a quotation for specific products, bulk quantities, or project requirements. All quoted prices are subject to the terms and validity period stated in the quotation.

Products are offered as new unless a listing or written quotation explicitly states otherwise. Please review the product description and quotation carefully if condition is important to your purchase.

Warranty coverage varies by manufacturer and product. Where applicable, manufacturer warranties are subject to the manufacturer's terms, exclusions, and claim procedures. Contact [email protected] for assistance with a warranty-related inquiry.

Custom-cut materials, altered products, custom-keyed hardware, special-order items, and products made to customer specifications may be non-returnable once processing or production has begun. Please confirm return eligibility before placing an order for these items. Our Return & Refund Policy governs applicable returns.

Available payment methods depend on the ordering process and applicable order terms. Accepted methods will be displayed during checkout, where available, or confirmed with your quotation. Please contact our team if you need to confirm a payment method before ordering.

No. Net 30 terms are subject to an application and credit review. Approval is not guaranteed, and approved credit limits and payment terms may vary by customer.

Contact [email protected] to ask about the current commercial credit application process. Any application is subject to review and approval before credit terms become available.

The timing of authorization and payment capture depends on the applicable checkout and payment-processing arrangements. Any payment terms communicated during checkout or in your order confirmation will apply.

Eligible standard catalog products may generally be returned within 30 calendar days of delivery, subject to the conditions, exclusions, and authorization requirements in our Return & Refund Policy. Products must meet the policy's applicable condition and packaging requirements.

Authorized returns for reasons such as ordering errors or a change of mind may be subject to a 30% restocking fee. Some products, including custom or special-order items, may be non-returnable. Review the Return & Refund Policy before purchasing.

Contact [email protected] with your order number, the products you wish to return, and the reason for the request. Please obtain return authorization before shipping anything back. Return eligibility, instructions, and any applicable fees will be confirmed during review.

Contact [email protected] with your order or account details and the applicable state tax exemption or resale documentation. Our team will advise you on the submission process and any additional information required.

Submitted documents must be reviewed for completeness and validity under applicable requirements. Submission alone does not guarantee exemption. We will communicate the review outcome and any additional steps required before applying an exemption to eligible transactions.