Return & Refund Policy

Standard Return Policy

Eligible standard catalog items may be returned within 30 calendar days of delivery, subject to the conditions and exclusions outlined in this policy.

To qualify for a return:

• Items must be unused, uninstalled, and in their original condition.
• Products must include their original manufacturer packaging, factory hardware, manuals, labels, and security seals, where applicable.
• A return authorization must be obtained before any item is shipped back.
• Products must meet all applicable return eligibility requirements.

To request a return, email [email protected] with your order number, SKU or part number, and reason for return. Include photographs where relevant.

Returns shipped without prior authorization may be refused or delayed.

Restocking Fees & Shipping Costs

• Restocking Fee: Authorized returns requested for reasons such as ordering errors or a change of mind are generally subject to a 30% restocking fee, where applicable. The fee reflects applicable return handling, inspection, and restocking costs.
• Original Shipping Charges: Original shipping and handling charges are generally non-refundable for buyer-remorse returns, except where required by applicable law or where otherwise stated in the applicable order terms.
• Return Shipping: Customers are generally responsible for arranging and paying for return shipping on approved buyer-remorse returns. Returned shipments must use appropriate packaging, tracking, and insurance.

If a return results from a verified incorrect shipment or other error attributable to American Industrial Depot LLC, the applicable return shipping costs and resolution will be addressed according to the circumstances and applicable order terms.

Non-Returnable & Final Sale Items

Certain products cannot be returned, exchanged, or canceled after processing or production has commenced. These may include:

• Power Tools & Machinery: Electric, cordless, pneumatic, and mechanical power tools or machinery may be subject to manufacturer-specific return restrictions. Defective products may be eligible for resolution under applicable manufacturer warranty procedures.
• Custom, Altered, or Cut Materials: Cut-to-length metal bar stock, tubing, sheet metal, custom-length glass channels, modified architectural metal, and other altered or customer-specific products may be final sale.
• Special Orders & Architectural Hardware: Custom-keyed lock systems, specialized door controls, glass lifting devices, and custom or specially quoted products may be non-returnable once processing or production has commenced.
• Expired or Temperature-Sensitive Goods: Chemical adhesives, sealants, silicones, threadlockers, industrial tapes, and similar products may be subject to restrictions based on product condition, expiration, and applicable return requirements.

Any applicable non-returnable or final-sale restrictions should be confirmed before the order is placed. Restrictions are subject to applicable law.

Freight & Transit Damage

Please inspect shipments promptly upon delivery and retain the packaging until any concerns have been reviewed.

Inspection Before Signing

Examine boxes, crates, and pallets for visible damage before signing the carrier's delivery receipt or Bill of Lading (BOL), where applicable.

Documenting Visible Damage

If a shipment shows visible crushing, tearing, or other damage:

• Record a detailed description of the visible damage on the carrier's BOL or delivery manifest before signing, where applicable.
• Take clear photographs of the packaging and affected products.
• Retain relevant shipping documents and packaging until the issue has been reviewed.

Refusing a Damaged Shipment

If a shipment is severely damaged, contact the carrier and our support team promptly. Where appropriate, you may refuse delivery. Document the reason for refusal and retain any related paperwork.

Reporting Transit Damage

Report visible shipping damage to [email protected] as soon as possible, preferably within 3 business days of delivery. Include your order number, photographs, and a copy of the marked BOL where applicable.

Prompt reporting helps us review the issue and coordinate any applicable carrier claim or other resolution. Additional carrier or contractual reporting requirements may apply.

Defective or Incorrect Items

If you receive an incorrect product or believe an item has a manufacturing defect, contact [email protected] promptly, preferably within 3 business days of delivery.

Include:

• Your order number
• The SKU or part number
• A description of the issue
• Photographs or video showing the defect or incorrect item, where applicable

We will review the information and determine the appropriate next steps. Depending on the circumstances, applicable product terms, and manufacturer requirements, a resolution may include a replacement, return, credit, refund, or warranty claim.

Where an issue is verified as resulting from an AID order or fulfillment error, the applicable return shipping costs will be addressed as part of the resolution.

Refund Processing

Approved returns may be inspected to verify product condition, packaging, included components, serial numbers, and compliance with the return authorization.

Once a return is approved, refunds are generally processed to the original payment method within 3–5 business days.

After processing, the time required for the refund to appear in your account may vary by payment provider and financial institution.

Applicable restocking fees, non-refundable shipping charges, and other disclosed adjustments may be deducted from the refund where permitted by the applicable order terms and law.

How to Contact Us

For return requests, damaged shipments, incorrect items, or refund questions, contact:

American Industrial Depot LLC Email: [email protected] Mailing address: 1021 E Lincolnway #10819, Cheyenne, WY 82001, United States

Please include your order number and relevant product details so we can review your request efficiently.

This policy should be read together with our applicable Terms of Sale and Shipping Policy.