Shipping Policy & Fulfillment

Order Fulfillment

American Industrial Depot LLC offers commercial and industrial products for business and individual customers. Order processing and fulfillment arrangements vary by product, availability, order size, and destination.

Products may ship from different locations, and orders may arrive in separate shipments. Applicable shipping details and estimated delivery times will be communicated during quotation or ordering, where available.

Shipping Options & Processing Times

• Standard Shipping: Available shipping methods and estimated delivery times depend on the product, destination, and order requirements. Carrier services may include UPS, FedEx, USPS, or other appropriate carriers.
• Expedited Shipping: Expedited services, including Next-Day or 2nd-Day delivery, may be available for eligible products and destinations. These services are subject to availability, order processing requirements, carrier schedules, and applicable cutoff times. Delivery estimates are not guaranteed unless expressly confirmed in writing.
• Common Carrier / LTL Freight: Heavy, oversized, or palletized orders may require LTL freight or another specialized transportation service.

Order processing times and carrier transit times are separate. Any estimates provided are subject to product availability, order requirements, and circumstances beyond our control.

Holidays & Carrier Delays

During holidays and periods of high shipping volume, delivery estimates may be affected by carrier schedules, weather, transportation disruptions, or other unforeseen circumstances.

American Industrial Depot LLC will communicate material shipping updates when information is available. Delivery dates remain estimates unless expressly confirmed as guaranteed in writing.

Shipping Rates & Additional Charges

Shipping charges may be calculated during checkout or included in a quotation. Costs may depend on product weight and dimensions, destination, shipping method, and delivery requirements.

Additional charges may apply to special delivery services, including:

• Liftgate service
• Residential delivery
• Limited-access locations
• Inside delivery
• Construction sites or other restricted-access locations
• Other special handling or delivery requirements

Please communicate any special delivery requirements when requesting a quotation or placing an order so applicable charges can be reviewed.

Shipping Terms & Risk of Loss

Where an order or quotation specifies FOB Origin or another shipping term, the applicable written order terms will govern the allocation of shipping responsibilities and risk of loss.

Customers should review the shipping terms stated in their quotation, order confirmation, and applicable Terms of Sale.

Lost, Stolen, or Damaged Shipments

Damaged Shipments

Inspect deliveries promptly upon arrival. Report visible damage to [email protected] as soon as possible, preferably within three business days of delivery. For LTL freight shipments, note visible damage on the Bill of Lading (BOL) before signing, where applicable.

Include your order number, photographs of the damage, and relevant shipping documents to help us review the issue.

Lost or Missing Shipments

If tracking indicates delivery but you have not received your package, contact [email protected] promptly. We will review the available shipment information and coordinate an investigation where appropriate.

Stolen Shipments

If a carrier confirms delivery but the package cannot be located, notify us promptly so the available delivery information can be reviewed. Responsibility for loss or theft will be determined under the applicable order terms and law.

Questions About Shipping?

For questions about shipping options, delivery estimates, freight requirements, or an existing shipment, contact:

Email: [email protected]

Please include your order number or quotation reference, where applicable.